General FAQs

  • To place an order, simply browse our products from the Shop page, and add them to your cart. Proceed to checkout and follow the steps to enter your shipping and payment information.

    We accept several payment methods including credit/debit cards, Apple Pay, and PayPal.

  • Orders are manually and individually processed. It will take roughly 1-2 business days to prepare your order, and an additional 2-8 business days for your order to arrive.

    Shipping starts at a flat fee of $5.99 per order.

    Delivery times can vary depending on your location and seasonal weather.

    You will receive an email confirmation of your order and a tracking number as soon as your order ships.

  • To make changes or cancel an order after it has been placed, please contact us as soon as possible - within 1-2 hours for the best results. We will do our best to accommodate your request, but it may not always be possible if your order has already been processed.

  • Unfortunately, we do not accept any returns, exchanges, or replacements. If you’re not satisfied with your purchase, please email us at thegoodboytreats@gmail.com or click the Contact page.

 Product FAQs

  • Freeze-drying is a process of preserving food or other substances by freezing them and then removing the ice (water) by turning it into vapor, without allowing it to melt. This helps keep the item in a dry and lightweight form while preserving its flavor and nutrients, without the use of heat or chemicals!

    Freeze-drying retains around 95% of the products original nutrients! This is a superior method of food preservation in comparison to other methods of preparation.

    Dehydrated food retain around 60% of nutrients, and baked foods retain around 40% of nutrients.

  • Raw food mimics your pets ancestral diet. This method involves feeding uncooked and unprocessed ingredients. Not only does it taste good - it also improves digestion, promotes healthy skin and coats, supports bone and joint health, and increases energy!

    All meat and fish are freeze-dried raw. Shellfish are gently cooked and freeze-dried for safety precautions.

    For more information, feel free to contact us with additional questions!

  • Yes, of course! All Good Boy! products can be fed to both dogs and cats.

    Fun fact: cats are obligate carnivores! Cats lack certain enzymes to digest plant matter and rely on nutrients found in animal tissues to met their nutritional needs. They actually benefit well from a raw diet!

  • Good Boy! products are handmade in New York City in small batches. Every ingredient is carefully selected to ensure high quality and delicious taste! Check out each product page to read where the individual ingredient is sourced.

    Our standards are extremely high so we only use premium ingredients that meet the same strict standards as those used in human food production. We also make sure every batch follows AAFCO’s regulations.

    For more information, feel free to contact us with additional questions!